Shipping policy

Shipping Policy – Sixteen Layers

Here you will find all the information about our shipping process. At Sixteen Layers, we aim to deliver your order as quickly and smoothly as possible.

Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.

Processing Time

Orders are processed within 1–2 business days.

Orders placed after 11:59 PM (CET/CEST) will be processed on the next business day.

Delivery Time

Once your order has been processed and shipped, delivery usually takes 6–8 business days, depending on the destination and carrier operations.

Total Shipping Time

The total estimated shipping time is 7–10 business days, consisting of:

1–2 business days for processing
6–8 business days for delivery

Business days exclude weekends and public holidays.

Tracking Information

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number.

You can also track your order through our tracking page:

https://sixteenlayers.com/apps/track123

Tracking updates may take up to 48 hours to become visible after dispatch.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, such as carrier congestion, customs procedures, weather conditions or unforeseen logistical issues.

We appreciate your patience and understanding in such situations.

Contact Information

This online store is operated by:

Balanz Solutions
Trading as: Sixteen Layers
Company address: Habanera 83, 2152 SK Nieuw-Vennep, The Netherlands
Chamber of Commerce (KvK): 92219160
VAT number: NL004943989B12
Email: support@sixteenlayers.com
Phone: +31 85 060 3921

Customer Service

Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM CET/CEST.

We aim to respond to all enquiries within 24 hours on business days.