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Frequently Asked Questions
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We offer free shipping on all orders, with no minimum purchase required.
At Sixteen Layers, we aim to process and deliver every order as quickly and smoothly as possible.
Orders placed before 11:59 PM (CET/CEST) are processed within 1–2 business days. Orders placed after this time will be processed on the next business day.
Once your order has been processed and shipped, delivery usually takes 6–8 business days. The total estimated shipping time is 7–10 business days.
Each product description includes the model’s height and size worn for reference.
We recommend following our size guide. If you’re between sizes, we suggest choosing the larger size for the best fit.
If you accidentally ordered the wrong size or item, don’t worry — we’ve got you covered.
Simply check if your order is eligible for a return, then email us at support@sixteenlayers.com and our team will guide you through the next steps.
We aim to respond to all enquiries within 24 hours on business days.